Get in Touch
For technical support, account deletion requests, feedback or partnership inquiries, you can reach us at the email address below. We respond to messages within 48 hours.
✉️ [email protected]Frequently Asked Questions
1. Why am I not receiving notifications?
Make sure permissions are enabled at Settings > Ödexi > Notifications. On Android, also check the 'Exact Alarms' permission (Settings > Apps > Ödexi > Alarms & Reminders). Notifications can be muted while 'Do Not Disturb' is active.
2. I forgot my password — what should I do?
Tap the 'Forgot Password' link on the sign-in screen. A reset link will be sent to your email address. Tap the link from the app to set a new password.
3. How do I cancel my subscription?
Subscription cancellation is handled by Apple or Google. iOS: Settings > Apple ID > Subscriptions. Android: Google Play > Profile > Payments & Subscriptions. Shortcut: in the App, Settings > Premium > Manage Subscription opens the relevant page directly.
4. I purchased Premium but the features are not active?
Inside the App, tap Settings > Restore Purchases. If the issue persists, write to [email protected] with your purchase receipt number.
5. How do I move my data to another device?
Just sign in to the new device with the same email. Data is stored in the cloud and syncs automatically.
6. I want to delete my account.
In the App: Settings > Delete My Account. For details see delete-account.html.